Privacy Policy

This Privacy Policy explains how Faircrown Casino may collect, use, store and disclose information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to players in Australia regarding their personal information.

Faircrown Casino operates under licences issued by the Comoros Autonomous Organisation of Free Agency with reference ALSI-202508056-FI2 and by the Tobique Gaming Commission bearing licence number 0000002.

Information we may collect

Faircrown Casino collects information that is reasonably needed to provide and manage online casino services. The information collected can vary depending on how you use the website, which services you access and the information required to meet security and compliance obligations. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and responsible gaming settings. We may also keep records of messages, questions, complaints and other communications sent to support. This information helps us create and maintain your account, respond to enquiries and provide relevant account services.

Identity and verification information

To help confirm your identity, age, location or eligibility to use particular services, we may request verification documents and related information. This can include identity documents, proof of address, information about the source of funds where appropriate and records of checks performed. Verification information is handled for account security, anti-fraud procedures, responsible operation of the platform and other compliance purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, bets, game activity, bonuses or promotional participation where relevant, payment methods, transaction references and related account balances. Payment information may be processed through payment service providers. We use transaction records to process account activity, prevent misuse, investigate disputed transactions, provide support and maintain required business records.

Technical and usage information

When you access the website, we may receive information about your device and connection, such as an IP address, browser type, operating system, language settings, approximate location, device identifiers, pages viewed, session activity and technical error information. We may also collect cookie and similar technology data. This information helps the website function, supports security monitoring, improves performance and helps us understand how the services are used.

How we use information

Personal information is used for clear and relevant purposes connected with operating an online casino website. We aim to collect only information that is reasonably necessary for those purposes and to handle it in a fair and secure way. Depending on the circumstances, information may be used for the following activities:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing casino services, account features and customer support.
Confirming identity, age, location and account ownership.
Carrying out security, fraud prevention, anti-money laundering and other risk checks.
Detecting suspicious, unauthorised or prohibited activity and protecting the website and its users.
Managing responsible gaming tools, account restrictions and player safety requests.
Communicating about your account, service notices, security matters and changes to website terms or policies.
Sending marketing or promotional communications where permitted and where you have not withdrawn your consent or opted out.
Analysing website use, troubleshooting technical problems and improving services.
Meeting legal, regulatory, tax, accounting, dispute resolution and record-keeping requirements.

We may combine information collected from your account, your transactions, your communications and your use of the website where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable privacy requirements, or unless we explain the new purpose and provide any choice that may be required.

When information may be shared

Information may be shared with service providers that help operate the website or perform services on our behalf. These providers may support payment processing, identity verification, fraud detection, technology hosting, security, customer support, communications, analytics, auditing or professional services. They are expected to handle information only for appropriate service purposes and with suitable safeguards.

Information may also be disclosed where reasonably necessary to protect players, the website or another person, to investigate suspected fraud or misuse, to respond to a valid legal request, or to meet an applicable obligation. We do not sell personal information as a routine part of providing casino services. If information is transferred to a service provider in another country, reasonable steps are taken to address the security and privacy risks associated with that transfer.

Cookies and similar technologies

Faircrown Casino may use cookies, pixels, local storage and similar technologies. A cookie is a small text file or identifier stored on your device when you visit a website. Some cookies are needed for core functions, including keeping you signed in, remembering settings, maintaining security and supporting account or transaction processes.

Other cookies may help us understand website traffic, remember preferences, measure performance or provide more relevant communications. The types of cookies used can change as website features and service providers change. Where choices are offered, you can adjust them through the available website settings.

You can also manage, block or delete cookies through your browser settings. If you disable cookies, some website functions may not work correctly, and you may need to enter information again or adjust your preferences on future visits. Browser controls generally apply to the device and browser being used, so settings may need to be repeated on other devices.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure technology and staff or supplier procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Personal information is stored for as long as it is reasonably needed for the purposes described in this policy. The period depends on the type of information, the reason it was collected, account activity, security needs, dispute risks and applicable requirements. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in line with reasonable procedures.

Closing an account does not always mean that every record can be deleted immediately. Some account, identity, transaction, security or communication records must be kept for a period required by law or for legitimate purposes such as preventing fraud, resolving disputes and maintaining accurate business records. During that period, information will continue to be handled securely and only for relevant purposes. After the required period ends, it may be deleted or anonymised where appropriate.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. You can ask for access to the information we hold, request correction of information that is inaccurate or incomplete, ask for deletion of information that is no longer needed, and withdraw consent to marketing communications. You may also be able to ask questions about how your information is used or request an explanation of a privacy-related decision.

Making a privacy request

To exercise your data rights or ask a privacy question, email support@faircrown-casino.best. Please describe your request clearly and provide enough information for us to understand what you need. We may need to verify your identity before providing account information, making a correction or completing another request. This helps protect your account and prevents information from being disclosed to the wrong person.

For access, tell us which information or account records you would like to review.
For correction, identify the information that is inaccurate and provide the updated details where possible.
For deletion, explain which information you want removed. Deletion may be limited where records must be retained for legal, security, transaction or dispute-related reasons.
To withdraw consent to marketing, state that you no longer wish to receive promotional communications. You can also use an unsubscribe option where one is included in a marketing message.
For another privacy concern, provide the relevant account or communication details so the request can be assessed efficiently.

Withdrawing marketing consent will not normally affect essential service communications, such as account, security, transaction or policy notices. It may also take a short time for a marketing preference to apply across all communication systems. Where a request cannot be completed in full, we will explain the relevant reason in general terms, including where information must be retained or where verification is incomplete.

Policy changes

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version published on the website will apply from the time it is made available, unless a different approach is stated. Players should review this page from time to time to stay informed about how information is handled. If a change is significant, appropriate notice may be provided through the website or an account communication.