Cookies Policy | Faircrown Casino

What are cookies?

Cookies are small text files that a website may place on your computer, mobile phone, tablet or other device when you visit. They allow the website to recognise your device and remember certain information about your visit. Cookies do not normally identify you by name on their own, but information collected through cookies may be connected with other information we hold about you.

We may also use similar technologies, including pixels, tags, software development kits, local storage and device identifiers. These technologies can perform functions similar to cookies, such as remembering preferences, measuring website activity, supporting security and helping us understand how visitors use our services. In this policy, we use the term cookies to refer to cookies and similar technologies unless the context requires otherwise.

Some cookies are set by Faircrown Casino, while others may be set by service providers or other third parties that support website functionality, analytics, security or advertising activities. The availability and use of particular cookies may change as our website, services and technology develop.

How we may use cookies

Cookies can help us provide a reliable, secure and user-friendly online experience. Depending on the circumstances, we may use cookies for the following purposes:

Strictly necessary functions, such as enabling pages and account features to load, maintaining sessions and supporting navigation.
Security and fraud prevention, including helping to detect unusual activity, protect accounts and reduce the risk of unauthorised access.
Preferences and functionality, such as remembering language, region, display or other choices made during a visit.
Performance and analytics, such as understanding how visitors use our website, identifying errors and improving page speed, content and usability.
Service improvement, including testing different layouts or features and assessing whether changes make the website easier to use.
Communications and marketing, where permitted, such as measuring the effectiveness of campaigns or helping to show information that may be more relevant to a visitor.
Responsible service support, where appropriate, such as helping us apply website settings, restrictions or messages connected with account safety and responsible gambling.

Cookies may be used whether you are browsing without an account or accessing account-related areas. We may combine cookie information with information you provide directly, information generated when you use our services, or information received from service providers. We only use such information for legitimate business, service, security, legal or regulatory purposes, subject to applicable requirements.

Types of cookies we may use

Essential cookies

Essential cookies are needed for core website operations. They may support account sign-in, session management, security controls, form submission, traffic management and other functions required to deliver a service you have requested. If these cookies are blocked, some parts of the website may not work properly or may become unavailable.

Preference cookies

Preference cookies remember choices and settings so that you do not need to enter them again during every visit. For example, they may remember a selected display option, consent preference or other setting. These cookies are intended to make the website more convenient and consistent.

Analytics and performance cookies

Analytics cookies help us understand website traffic and user interactions. They may provide information such as which pages are visited, how long a page remains open, whether a page produces an error and how visitors move through the website. We use this type of information in an aggregated or otherwise appropriate form to maintain and improve our services.

Marketing and third-party cookies

Where applicable, marketing or third-party cookies may help measure advertising activity, manage online campaigns or provide content through external services. Third parties may use information collected through their technologies in accordance with their own privacy notices. We do not control every third-party technology, so you should review the relevant provider's information before accepting optional cookies.

Session and persistent cookies

Session cookies generally remain on your device only while your browser is open and are removed when the session ends. Persistent cookies remain for a set period or until you delete them. The length of time a cookie remains may vary according to its purpose, your browser settings and the practices of the provider that placed it.

Your cookie choices and controls

When you first visit our website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept optional cookies, reject optional cookies or select categories individually. Your choices may be stored in a cookie so that the notice does not appear repeatedly. You can change your choices later using the available cookie preference controls on the website.

You can also manage cookies through your web browser. Most browsers allow you to view, block, delete or restrict cookies, and may provide settings for receiving a warning before a cookie is stored. The steps differ between browsers and devices, so you should consult the relevant browser help materials for instructions.

Blocking all cookies may affect website functions, account access, security checks and other requested services.
Deleting cookies may remove saved preferences and require you to make your choices again.
Browser controls may apply to all websites, rather than only to Faircrown Casino.
Some third-party technologies may have their own opt-out or preference tools.
Your settings on one browser or device may not apply to another browser or device.

Essential cookies cannot always be disabled through a preference tool because they are needed to provide a service or protect the website. If you choose not to accept optional cookies, you may still be able to browse and use core parts of the website, but some features or personalised settings may be limited.

Privacy, third parties and policy updates

Information collected through cookies may include an IP address, device or browser information, approximate location, pages viewed, links selected, session information, dates and times of activity, and technical information about how the website is used. The information collected will depend on the cookies enabled, the services used and your choices.

We handle personal information in accordance with our Privacy Policy and applicable privacy obligations. Our Privacy Policy explains in more detail how personal information may be collected, used, disclosed, stored and protected, and describes rights or options that may be available to you. If cookie information can be linked to you or your account, it may be handled as personal information.

We may use external providers for functions such as website hosting, analytics, security, payment support, communications, customer assistance or campaign measurement. These providers may place or access cookies when delivering services to us. We take reasonable steps to work with providers that handle information in a manner consistent with applicable requirements, but third-party services may have separate policies and controls.

This Cookies Policy may be updated from time to time to reflect changes to our website, technology, service providers, legal obligations or business practices. When we make a change, we may publish the updated version on this page and revise the date or other notice shown with it. You should review this page periodically to remain informed about how cookies may be used.

If you have a question about this Cookies Policy or want to raise a privacy concern, please use the customer support or privacy contact options made available through the Faircrown Casino website. We will consider and respond to enquiries in line with applicable procedures and requirements. This policy does not limit any rights or remedies available to you under Australian law.