Betting Rules

These Betting Rules explain the general conditions that apply when you use betting, gaming or casino services made available by Faircrown Casino. They are intended to help you understand how bets are placed, confirmed, settled and reviewed. Product-specific rules, market information and on-screen instructions may also apply. You should read the rules shown for the relevant product before placing a bet.

Faircrown Casino operates under licences issued by the Comoros Autonomous Organisation of Free Agency with reference ALSI-202508056-FI2 and by the Tobique Gaming Commission bearing licence number 0000002.

1. General betting conditions

By opening an account, placing a bet or using a gaming service, you agree to follow these rules together with the applicable account terms, privacy information and any product-specific conditions displayed on the website. If a specific game, market or promotion has additional rules, those rules form part of the conditions applying to that activity. Where there is an inconsistency, the specific rules for the relevant product may take priority.

You must be legally permitted to use online gambling services in your location and must meet all applicable age requirements. You are responsible for checking whether online betting is permitted where you are located. Faircrown Casino may restrict or refuse access where required by law, regulation, technical limitations or internal risk and compliance procedures.

An account must be used only by the person in whose name it is registered. You must provide information that is accurate, complete and current, and you must update it when circumstances change. Account checks may be required before an account is opened, before deposits or withdrawals are processed, or at any other time. These checks can include identity, age, location, payment method and source-of-funds information.

Do not allow another person to access or use your account.
Keep your password, verification information and devices secure.
Do not place bets on behalf of another person or allow another person to place bets for you.
Do not use a payment method that belongs to someone else unless its use has been authorised and accepted.
Tell Faircrown Casino promptly if you believe your account has been accessed without permission.

Faircrown Casino may suspend, limit or close an account where information cannot be verified, where account security is at risk, where suspicious or unlawful activity is identified, or where continued access would create a compliance or consumer-protection concern. Any review will be handled in accordance with applicable requirements and the relevant account terms.

2. Placing and confirming bets

A bet is generally created when you select a product or market, enter or confirm your stake, and submit the bet through the available betting process. Adding a selection to a bet slip does not necessarily place a bet. You should check the selections, stake, odds, possible return and any other information shown before confirming.

A bet is accepted only when the system confirms acceptance. A message, receipt, reference or entry in your account history may be used to show that a bet has been recorded. If a bet is rejected, interrupted or not shown in your account history, you should not assume it was accepted. Check the account record before attempting to place the same bet again.

Displayed odds, prices, lines and availability can change before a bet is confirmed. A system may accept a bet at a different price, reject a selection or apply a different stake or market condition where the information changes before acceptance. The details shown in the final confirmation are the details used for settlement, subject to these rules and any applicable correction.

Errors, interruptions and duplicate bets

Reasonable steps may be taken to correct obvious errors in odds, prices, handicaps, scores, market descriptions or other betting information. An obvious error may include information that is clearly inconsistent with the event, game or market, or a technical display error. If a bet is affected by an error, it may be corrected, cancelled or settled using the accurate information that should reasonably have applied.

You are responsible for reviewing each bet before confirmation and for avoiding duplicate submissions. A slow connection, browser issue, device problem or interrupted session does not automatically cancel a bet. If you are unsure whether a bet has been accepted, use your account history or the available account support process rather than placing repeated bets.

Stakes and returns

The stake shown at confirmation is the amount applied to the bet. Returns are calculated according to the applicable odds, price, bet type and product rules. A displayed potential return is not a guarantee of payment until the bet has been settled. Any applicable deductions, corrections, void rules or account conditions may affect the final amount.

3. Event and market settlement

Event-based bets are settled using the official result or outcome source applicable to the relevant market. The result may be based on the final result, a scheduled finishing position, a published statistic or another measurement described in the market rules. A result shown on a website, broadcast or third-party service may not be the source used for settlement.

The market description should be read carefully because similar events can have different settlement conditions. For example, a market may refer to the result at the end of normal time, a specified period, a particular phase of an event or an official classification. Extra time, penalties, countbacks, appeals and later amendments may be treated differently depending on the market rules.

Postponed, abandoned or changed events

If an event is postponed, abandoned, interrupted or materially changed, the affected bets may be held, resettled or voided in line with the relevant product rules. Markets that have already been determined may remain valid even if the event does not later finish. A change of venue, surface, participants, format or scheduled time may also affect settlement where the market rules provide for it.

Dead heats and tied outcomes

Where two or more outcomes share the same official result or finishing position, a dead-heat or tied-outcome rule may apply. Under such a rule, the relevant winning portion of a bet can be reduced and the remaining portion treated according to the applicable odds or price. The precise treatment depends on the market and should be checked before placing the bet.

Result corrections and settlement reviews

A settlement may be corrected if an official result is changed, a market is found to have been settled incorrectly, or an obvious error is identified. Corrections may result in an adjustment to the account balance. Faircrown Casino may review unsettled or settled bets where necessary to maintain accurate records and apply the relevant rules consistently.

If you believe a bet has been settled incorrectly, review the market rules and account record first. A dispute should include the relevant bet reference, the date, the product or market, and a clear explanation of the issue. Reviews are conducted using the available account, transaction and event information.

4. Casino and gaming rules

Casino and gaming products operate according to the rules displayed for the individual game. These rules may explain the objective, available wagers, winning combinations, round sequence, bonus features, maximum or minimum selections and the method used to determine outcomes. Read the game information before starting a round, particularly where several wager types are available.

A game round is generally considered to have started when the required wager is confirmed and the game accepts the action. Once a round has started, it may not be possible to cancel or change the wager. If a connection is interrupted, the game record may be used to determine whether the round started, what action was received and whether an outcome was generated.

Where a game uses a random outcome process, each round is determined in accordance with the game’s design and applicable controls. Previous wins, losses or results do not change the probability of a future round. You should not treat a run of results as a prediction or as evidence that a particular outcome is due.

Malfunctions and incomplete rounds

A malfunction, software fault, communication failure or display problem may affect a game round. If the system does not record a valid outcome, the round may be voided or restored in accordance with the relevant game rules and account records. A displayed result is not necessarily final if it is inconsistent with the underlying game record or is affected by a technical fault.

You should not attempt to exploit a fault, delay, vulnerability or incorrect display. Suspected issues should be reported through the available account support process with enough information to identify the game and approximate time. Faircrown Casino may suspend access to an affected product while a technical or settlement review is completed.

Promotional features and special game terms

Some games or betting products may include promotional features, enhanced selections or special conditions. These are governed by the terms displayed when the feature is offered. Do not assume that a promotional feature applies to every game, stake, market or account. If the conditions are unclear, review them before confirming the relevant wager.

5. Account records, fairness and responsible play

Your account history may show deposits, withdrawals, bets, gaming rounds, adjustments and settlements. You should check these records regularly and keep your own records where useful. Account balances and transaction information may be adjusted to correct an error, apply a valid settlement, reverse an unauthorised transaction or comply with legal and risk requirements.

You should only gamble with money you can afford to lose. Betting outcomes are uncertain, and gambling should not be treated as a way to earn income, recover losses or solve financial difficulties. Set a budget before you play and stop when that budget has been reached. Never chase losses by increasing your stakes or continuing to play for longer than planned.

Use available deposit, spending, loss or session controls where they suit your circumstances.
Take regular breaks and avoid gambling when you are upset, tired, affected by alcohol or affected by other substances.
Do not borrow money, use essential household funds or sell possessions to fund gambling.
Consider a temporary break or self-exclusion if gambling is becoming difficult to control.
Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.

Faircrown Casino may apply account restrictions, verification measures, product limits or other safeguards where appropriate. These measures are not a substitute for personal control, and you remain responsible for decisions made through your account. If you request a restriction or self-exclusion, follow the instructions provided and do not attempt to bypass the restriction by opening or using another account.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or responsible gambling practices. The current version should be reviewed before using the service. If you have a question about a bet, game, settlement or account record, use the available support channel and provide the relevant details so the matter can be assessed efficiently.