Responsible Gaming

Gambling should be an enjoyable leisure activity, not a way to solve financial problems or cope with difficult feelings. Faircrown Casino encourages players in Australia to make informed choices, understand the risks and use the tools available to keep gambling within reasonable limits.

Faircrown Casino operates under licences issued by the Comoros Autonomous Organisation of Free Agency with reference ALSI-202508056-FI2 and by the Tobique Gaming Commission bearing licence number 0000002.

Our approach to safer gambling

Responsible gaming means staying in control of how you play, how much time you spend gambling and how much money you choose to risk. No gambling activity is risk-free, and outcomes are determined by chance rather than skill or persistence. Previous results do not make a future result more likely, and there is no guaranteed strategy for winning.

Faircrown Casino provides responsible gaming information to help players make considered decisions. You should only gamble if you are legally permitted to do so in your location and should follow all applicable requirements. Gambling should be treated as entertainment, with money set aside for that purpose and not as an essential part of your household budget.

Before you play, consider whether gambling fits comfortably with your personal circumstances. Do not gamble with money needed for rent, mortgage payments, bills, food, education, medical costs or other important commitments. You should also avoid gambling with borrowed money, credit intended for essential expenses or money that belongs to someone else.

Decide how much money and time you can afford to spend before you begin.
Keep gambling separate from everyday spending and household finances.
Never chase losses by increasing your stakes or playing for longer.
Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to escape a problem.
Take regular breaks and stop when you reach the limits you have chosen.
Keep your account details private and do not allow other people to gamble through your account.

Set limits before you play

Planning ahead can make it easier to keep gambling within your chosen boundaries. A limit is most useful when it is decided before gambling starts, rather than during a session when emotions may influence your decisions. Consider setting both a money limit and a time limit, and treat each limit as a firm stopping point.

Money limits

Choose an amount that you can afford to lose without affecting your normal obligations. A gambling budget should come from disposable income after essential costs have been covered. If you lose the amount you planned to spend, stop rather than depositing more. If you win, remember that winnings can be lost if you continue playing, so consider ending the session instead of treating winnings as additional spending money.

Time limits

Set a start and finish time before you play. Use a timer, take breaks and avoid playing for extended periods without rest. Long sessions can make it harder to notice how much time or money has passed. Do not let gambling interfere with sleep, work, study, relationships, family responsibilities or other activities that matter to you.

Account tools and breaks

Where available, account controls may help you manage your play. These can include deposit limits, loss limits, session reminders, temporary breaks or account closure and self-exclusion options. The available controls, conditions and processing arrangements may vary. Review the information shown in your account and choose the option that suits your needs.

A temporary break can be useful if you feel distracted by gambling, are spending more than planned or simply want time away from play. If you believe you need a longer-term barrier, consider using a self-exclusion option and seeking independent support. Do not open another account to avoid a restriction, and do not ask another person to gamble on your behalf.

Recognising signs of gambling harm

Gambling harm can develop gradually, and some people may not recognise the impact until it has affected their finances, relationships, health or daily routine. The following signs may indicate that gambling is becoming difficult to control. Experiencing one sign does not provide a diagnosis, but it is a reason to pause and consider getting support.

Spending more time or money gambling than you originally intended.
Trying to win back money that has already been lost.
Increasing bet amounts to achieve the same excitement or to recover losses.
Thinking about gambling frequently or finding it difficult to concentrate on other things.
Hiding gambling activity, deposits, losses or account statements from family or friends.
Borrowing money, selling belongings or using credit to continue gambling.
Missing work, study, appointments or family commitments because of gambling.
Feeling restless, irritable or anxious when trying to reduce or stop gambling.
Gambling to cope with stress, loneliness, sadness, anger or other difficult emotions.
Arguing with people close to you about your gambling or losing trust in a relationship.
Feeling guilt, shame or regret after gambling but returning to play soon afterwards.
Having difficulty paying bills or meeting other financial responsibilities.

If any of these points sound familiar, consider stopping gambling now and speaking with someone you trust. You do not need to wait until a serious financial or personal problem develops before asking for help. Early support can make it easier to understand what is happening and decide on practical next steps.

Taking a break or stopping gambling

If you decide to take a break, start by stopping play and removing easy access to gambling. Sign out of your account, use the responsible gaming controls available to you and avoid depositing additional funds. You may also wish to remove saved payment methods, block gambling-related websites or applications where possible, and ask a trusted person to support your plan.

Self-exclusion is a stronger option for people who want to prevent themselves from accessing gambling services for a chosen period or longer. Read the relevant terms carefully so you understand what the restriction covers, when it begins and what happens to any account balance or pending activity. A self-exclusion request should not be treated as a temporary inconvenience to work around.

If gambling has caused financial stress, make a list of essential bills and outstanding commitments before making any further gambling decisions. Avoid taking out new loans or using credit to repay gambling-related losses. An independent financial counsellor may be able to help you review your situation and create a practical plan. You can also speak with a qualified health professional or gambling support service about the emotional effects of gambling.

If someone close to you is affected by gambling, you can seek support for yourself as well. Set clear boundaries around money, protect shared finances where appropriate and avoid covering up losses or repeatedly providing funds for gambling. A support service can help you understand how to respond without taking responsibility for another person's choices.

Stop gambling and take a clear break from play.
Use account limits, closure or self-exclusion options where appropriate.
Tell a trusted person what is happening and ask for practical support.
Review your finances and prioritise essential expenses.
Contact an independent Australian gambling support service, counsellor or financial counsellor.
Seek urgent help if gambling or related financial stress is affecting your immediate safety or wellbeing.

Support and important reminders

Support is available across Australia for people experiencing gambling harm, as well as for family members and friends affected by someone else's gambling. You can contact a relevant gambling helpline, community support service, counsellor, health professional or financial counsellor in your state or territory. These services can provide confidential information and help you consider options that fit your circumstances.

If you feel overwhelmed, believe you may harm yourself or another person, or are facing an immediate emergency, contact emergency services or an appropriate crisis support service in your location without delay. Gambling losses are never a reason to put your safety at risk. You are not alone, and asking for help is a positive step.

Faircrown Casino cannot guarantee that a player will never experience gambling harm, and no tool can replace personal awareness and informed decisions. Limits can be changed by a player in some circumstances, and account controls may have conditions or exclusions. If you are unsure which option is appropriate, stop gambling and seek independent advice before continuing.

Only use your own account, keep your login information secure and ensure that other people, including children, cannot access gambling services through your devices. Parents and guardians should consider using device-level controls and monitoring access to online services. Never allow a person who is not legally permitted to gamble to use your account.

By treating gambling as entertainment, setting limits in advance and taking action when play is no longer enjoyable or affordable, you can make more informed choices. If your gambling is causing concern, the safest next step is to stop, use the available account controls and seek independent support.